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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Aurora Story offers a wide range of sizes from XS to XXL. We celebrate all body types and provide detailed sizing charts on each product page. If unsure, contact our support team for personalized advice.
Refer to our Size Guide to measure yourself correctly. Each style may vary slightly, so we include fit notes and model references for guidance.
Yes! We ship to most countries. Rates and estimated delivery times are calculated at checkout.
Processing: 2–3 business days
Domestic (US): 3–7 business days
International: 7–21 business days
Tracking number provided once shipped.
Yes. We use sustainable fabrics including recycled fibers and ethically sourced materials to reduce environmental impact.
Rinse in cold water after use
Hand wash with mild detergent
Do not bleach, iron, or tumble dry
Dry flat in shade
Payment Information
We accept Visa, MasterCard, AMEX, PayPal, and Apple Pay. Local payment options may also be available for international orders.
Order & Returns
Yes, within 14 days of delivery. Items must be unworn, unwashed, and with original tags and hygienic liners attached. See our Returns & Exchanges page for details.
Ordering from Aurora Story
Yes, selected pieces allow customization (fit, color, embroidery). Look for the “Customizable” tag or contact us for requests.
Email [email protected] or message us on Instagram. We typically reply within 24–48 hours.